DLLAB ONLINE STORE

Terms and Conditions

Below we define, among others, the rules for concluding sales contracts through the Online Store and include the most important information about the Seller, the Store and Consumer rights.

The Terms and Conditions apply to the territory of the UE, Russia and Ukraine. If the Buyer is from a country outside these territories they are asked to contact the Seller before placing any order to find out about the terms, conditions and prices for their territories.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the store
§ 5 Payments
§ 6 Order processing
§ 7 Right to withdraw from the contract
§ 8 Exceptions to the withdrawal right
§ 9 Complaints
§ 10 Personal data
§ 11 Limitations
§ 12 Provisions regarding Buyers who are not Consumers
Annex No. 1: Sample withdrawal form

§ 1 DEFINITIONS

Working days - days from Monday to Friday, excluding public holidays.
Account - a free Store function (service provided electronically) regulated by separate terms and conditions, thanks to which the Buyer may set up his individual Account in the Store.
Consumer - a Consumer within the meaning of the Civil Code.
Buyer - any entity buying in the Store.
Regulations - these regulations.
Store - the DLLAB online store run by the Seller at https://shop.dllab.eu.
Seller - DLLAB ltd; 88-100 Inowrocław, Orłowska Street 21, Tax Identification Number 5252423530, entered into the Register of Entrepreneurs of the National Court Register run by the District Court in Bydgoszcz, XIII Commercial Department of the National Court Register under the number 0000962232

§ 2 CONTACT WITH THE SELLER

• Postal address for correspondence: Orłowska 21 Street, 88-100 Inowrocław, Poland.
• E-mail address: info@dllab.eu
• Phone number: 733 734 222
• Address for returning goods (in case of withdrawal from the contract):
  DLLAB, Orłowska 21, 88-100 Inowrocław.
• Address for returning defective goods:
  DLLAB, Orłowska 21, 88-100 Inowrocław.

§ 3 TECHNICAL REQUIREMENTS

1. For the proper functioning of the Store you need:
   
   1. a device with internet access,
   2. web browser that supports JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements set out in paragraph 1,
   an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

1. The prices of goods available in the Store are total prices for the goods, including VAT.
2. The Seller notes that the total price of the order consists of the price for the goods ordered and, if applicable, the costs of delivery.
3. The goods selected for purchase should be added to the basket in the Store.
4. Then, the Buyer must choose: the method of delivery of the goods and the method of payment for the order, and also must provide the data necessary to complete the order.
5. The order is placed when the content is confirmed and the Buyer accepts the Terms and Conditions.
6. Placing the order is tantamount to concluding a sales contract between the Buyer and the Seller.
7. The Seller will provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium upon the delivery of the goods the latest.
8. The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing their data at making every single order.

§ 5 PAYMENTS

1. Depending on the Buyer's choice, the orders can be paid:
   1. With a card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
   2. Through the internal payment platform: Shoper payments
   3. With a bank transfer
   4. cash on delivery, i.e. by card or cash at the time of delivery of the goods to the Buyer.
2. If you choose the Shoper Payments internal platform, the entity providing online payment service is Blue Media S.A.
3. If the Buyer chooses to pay in advance, the order must be paid within 3 business days of placing the order.
4. The Seller informs that in case of some payment methods, due to their specifics, the payment for the order by this method may only be possible immediately on placing the order.
5. The Buyer by making purchases in the Store accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw his acceptance.

§ 6 ORDER COMPLETION

1. The Seller is obliged to deliver goods free of any defects.
2. The term of the contract is 14 business days.
3. In case the Buyer chooses to pay in advance for the order, the Seller will proceed with the order after having received the payment.
4. In a situation where, in one order, the Buyer has purchased goods with different delivery dates, the order will be processed within the time limit applicable to the goods with the longest delivery time.
5. The delivery is carried out only in the territory of the UE, Russia and Ukraine.
6. The delivery of goods purchased in the Store depends on the delivery method chosen by the Buyer:
   1. by a shipping company
   2. by post
   3. by electronic means - in case of digital content.

§ 7 RIGHT TO WITHDRAW FROM THE AGREEMENT

1. The Consumer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.
2. The deadline to withdraw from the contract expires 14 days after the day:
   1. in which the Consumer came into possession of the goods or in which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
   2. in which the Consumer came into possession of the last item or in which a third party, other than the carrier and indicated by the Consumer, came into possession of the last item in the case of a contract requiring the transfer of ownership of many items that are delivered separately.
   3. of concluding the contract - in regard to digital content purchase.
3. In order for the Consumer to exercise the right of withdrawal, he must inform the Seller, using the data provided in § 2 of the Terms and Conditions, about his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or emailed information).
4. The Consumer may use the sample withdrawal form at the end of the Terms and Conditions, but it is not mandatory.
5. To meet the deadline for withdrawing from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline of the contract withdrawal.
   THE EFFECTS OF WITHDRAWING FROM THE CONTRACT
6. In the event of withdrawal from the contract, the Seller returns to the Consumer all the payments received from him, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual delivery method offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal.
7. Payment reimbursement shall be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer shall not incur any fees in connection with this return.
8. The Seller may withhold the reimbursement of the payment until receipt of the goods or until proof of its return is provided to him, whichever occurs first.
9. The Seller asks you to return the product to the following address: DLLAB, Orłowska 21 Street, 88-100 Inowrocław Poland immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends the goods back within 14 days.
10. The Consumer bears the direct cost of returning the goods.
11. The Consumer is only responsible for the decrease in value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
12. If the goods, due to their nature, cannot be shipped back by ordinary mail/post, the Consumer will also have to cover the direct cost of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
13. In case of refunding the Consumer’s card transactions, the Seller shall refund to the bank account assigned to this card.

§ 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

1. The right to withdraw from a distance contract is not granted to the Consumer in relation to the contract:
   1. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs.
   2. in which the subject of the service is an item subject to rapid deterioration or having a short expiry date.
   3. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.
   4. in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.
   5. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.
   6. for delivering newspapers, periodicals or magazines, with the exception of subscription contracts.
   7. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
   8. for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the contract and after being informed by the Seller about the loss of the right to withdraw from the contract.

§ 9 COMPLAINTS

1. In case the purchased goods are faulty, the Buyer has the option of complaining about the defective goods under the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.
2. Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
   1. submit a price reduction statement
   2. in the event of a material defect - submit a statement of withdrawal from the contract
   3. demand replacement of the item with a non-defective one
   4. demand that the defect be removed
3. The Seller asks to make a complaint based on the warranty to the postal or electronic address indicated in § 2 of the Terms and Conditions.
4. In case the faulty goods need to be delivered to the Seller in order to consider the complaint,
   the Buyer is obliged to deliver this goods at his expense [Consumers return faulty goods in such case at the Seller's expense] to the address DLLAB, Orłowska 21 Street, 88-100 Inowrocław, Poland.
5. If a product has been given an additional warranty, information about it, as well as about its conditions, is available in the product description in the Store.
6. Complaints regarding the operation of the Store should be directed to the e-mail address provided in § 2 of the Terms and Conditions.
7. The complaint will be considered by the Seller within 14 days.
   EXTRAJUDICIAL METHODS OF EXAMINING COMPLAINTS AND CLAIMS
8. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
   1. a mediation conducted by the appropriate Provincial Inspectorate of Trade Inspection, to which they should apply for mediation. As a rule, the procedure is free. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
   2. assistance of the competent Consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
   3. free assistance from the municipal Consumer Spokesman.
   4. the Internet ODR platform available at: http://ec.europa.eu/Consumers/odr/.

§ 10 PERSONAL DATA

1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
2. The Buyer's personal data is processed mainly on the basis of the contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the EU Council on data protection (GDPR). Detailed information on data processing by the Seller is contained in the Privacy Policy in the Store.

§ 11 LIMITATIONS

1. It is forbidden for the Buyer to provide any illegal content.
2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Terms and Conditions. The contract is concluded for the time and in order to fulfil the order.
3. Agreements concluded on the basis of these Terms and Conditions are concluded in Polish.
4. None of the provisions of these Terms and Conditions excludes or limits in any way the Consumer's rights under the law.
5. The provisions regarding goods and the sales contract shall apply accordingly to digital content and the contract for the supply of digital content, unless the Terms and Conditions specify these issues separately.

§ 12 PROVISIONS CONCERNING NON-CONSUMER BUYERS

1. The right to withdraw from a distance contract is not granted to an entity other than the Consumer.
2. Any liability of the Seller towards the Buyer who is not a Consumer is limited to the amount of the order placed by the Buyer.
3. The Seller's liability under the warranty towards the Buyer who is not a Consumer is limited to one year from the delivery of the goods to the Buyer.
4. In the event of any dispute with the Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.

Annex 1 to the Terms and Conditions

Below is a sample withdrawal form which the Consumer may or may not use:
SAMPLE WITHDRAWAL FROM THE CONTRACT
(this form should be completed and returned only if you wish to withdraw from the contract)

DLLAB
Orłowska 21 Street, 88-100 Inowrocław, Poland
e-mail address: info@dllab.eu

- I / We (*) ........................................... .......................... hereby inform about my / our withdrawal from the contract of sales of the following items (*) / from the provision of the following services (*) / from the supply of digital content in the form of (*):
.................................................. .................................................. ..................................................
.................................................. .................................................. ..................................................
.................................................. .................................................. ..................................................
- Date of conclusion of the contract (*) / receipt (*) ...................................... .................................
- Consumer’s Name ........................................ ....................................
- Consumer (s) address: .......................................... ..................................................
.................................................. .................................................. ..................................................
.................................................. ...........................................

Consumer Signature
(only if the form is sent in paper version)
Date ............................................
(*) Delete as applicable.